At 1pantas, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. This document transparently explains what data we collect, how it is used, and your rights as the owner of that data.
Contents of This Privacy Policy
Important Note: This Privacy Policy applies to all users of the platform 1pantas in Malaysia. By registering or using our services, you agree to the data collection and processing practices described in this document. Please read it carefully.
1pantas collects your personal information when you interact with our platform. This is an operational requirement that allows us to provide you with a service that is safe, responsible, and tailored to you. The following are the types of information we collect:
Account Registration Information: When you register a 1pantas account, we collect your full name, date of birth, email address, phone number, and preferred username. This information is used to verify your identity, confirm that you meet the minimum age requirement of 18 years, and enable us to communicate with you regarding your account and promotions.
Identity Verification Information: To comply with Malaysia's Anti-Money Laundering and Anti-Terrorism Financing Act (AMLA) and Know Your Customer (KYC) procedures, 1pantas may request a copy of your Malaysian identity card (MyKad) or passport. These documents are used solely for identity verification purposes and are stored securely in accordance with strict encryption standards.
Financial Information: When you make a deposit or withdrawal, we record transaction details including the payment method used (whether Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks), the transaction amount in MYR, and the time and date of the transaction. We do not store full credit card numbers or bank account details — this sensitive information is handled directly by our certified payment processors.
Game Activity Data: We record your betting history, games played, accumulated reward points, and current VIP tier. This data is used to calculate your weekly cashback, assess bonus eligibility, and ensure the VIP Rewards programme operates correctly and fairly.
Technical & Device Data: We automatically collect technical information such as your IP address, browser type, device operating system, and session cookie data. This information helps us detect fraudulent activity, maintain account security, and optimise platform performance across the range of devices used by Malaysian players — from Android smartphones and iPhones to tablets and laptops.
We will never ask for your account password via email, WhatsApp, or any other communication channel. If you receive such a request, it is a fraudulent attempt. Contact 1pantas support immediately.
1pantas uses collected data solely for legitimate purposes directly related to providing services to you. Below are the primary purposes for which your data is used:
Your data security is our first priority 1pantas. We continually invest in our security infrastructure to ensure your personal information is protected against unauthorised access, loss, or data breaches.
All data transmitted between your browser and our servers 1pantas is protected with Transport Layer Security (TLS) encryption using the 256-bit SSL standard — the same level of protection used by Malaysia's major banks, including Maybank and CIMB. This means that even if someone were to intercept the data in transit, they would be unable to read its contents.
Data stored in our databases is further protected using field-level encryption for sensitive information such as identification card numbers and identity verification details. Access to these databases is restricted to authorised personnel only and is recorded in an audit log that is reviewed on a regular basis.
Server infrastructure 1pantas uses certified cloud services that comply with international security standards, with redundant data centres to ensure 99.9% service availability. All staff who handle user data have undergone background checks and comprehensive data security training.
We conduct regular penetration testing by independent cybersecurity firms to identify and address any vulnerabilities before they can be exploited.
1pantas does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is our absolute commitment and there are no exceptions to this principle.
However, there are limited situations where we need to share your data with certain parties to enable our services to function:
| Third Parties | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment Processors (TnG, GrabPay, DuitNow, FPX) | Processing deposits and withdrawals in MYR | Total transactions, payment reference, account name |
| KYC Service Providers | Identity and document verification | Copy of identity document (MyKad/passport) |
| Third-Party Game Providers | Providing Live Casino and slots games | Anonymised player ID, session account balance |
| Malaysian Legal Authorities | Legal compliance, criminal investigations | Data lawfully requested under a court order |
All third parties we work with are bound by strict data protection agreements and are only permitted to use shared data for the stated purposes. They are not allowed to share your data with other parties or use it for their own marketing purposes.
1pantas uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Below are the types of cookies we use:
You can manage your cookie settings through your browser. Please note that disabling essential cookies may affect the functionality of the platform. 1pantas. We do not use third-party cookies for advertising purposes or to track your activity on other websites outside our platform.
As a platform user 1pantas based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) Malaysia. We respect and facilitate the exercise of these rights:
To exercise any of the above rights, contact our Data Privacy Officer at support@1pantas.click with the email subject "Data Privacy Rights Request". We do not charge for reasonable requests and will respond within the stipulated timeframe.
Given that 1pantas involving financial transactions in MYR, we handle your financial data with a higher level of protection than standard personal data.
When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX through Maybank2u and CIMB Clicks, your actual payment details — such as your bank account number or e-wallet details — never pass through 1pantas directly. Instead, you are redirected to the respective payment processor's secure payment page, and only the transaction confirmation (successful or failed) is returned to our system.
All transaction records — including deposits, withdrawals, winnings, and VIP cashback payouts — are stored in an encrypted database accessible only by our automated systems and a limited number of authorised staff. These records are retained for the period required under Malaysian law governing financial records and AML compliance.
All transactions on 1pantas are in MYR. We do not process any transactions in foreign currencies and do not use payment services from outside Malaysia, unlike what you may find on other platforms.
1pantas does not retain your personal data longer than necessary for the purposes outlined in this Privacy Policy. The following are general guidelines on data retention periods:
Once a retention period expires or you submit a valid deletion request, your data will be permanently deleted using secure erasure procedures that ensure it cannot be recovered.
1pantas reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. The date of the most recent update is always displayed at the top of this page.
If you have any questions or concerns, or wish to exercise your data privacy rights, please contact our Data Privacy Officer 1pantas:
If you are not satisfied with how we have handled your privacy complaint after contacting us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the data protection regulatory body under the Ministry of Communications.
All privacy-related communications are handled with complete confidentiality. Exercising your privacy rights or requesting information will never result in any disruption to your use of 1pantas services.
Data security is more than a written promise — it is a genuinely functioning, multi-layered system that protects your information every single day.
One reason why over 200,000 Malaysian players choose 1pantas is the confidence that their data and funds are fully protected. With 256-bit SSL encryption, PDPA compliance, and our commitment to never selling your data, you can play with your full focus on the game.
All deposits and withdrawals are processed in MYR. Payment details are handled by certified payment processors — 1pantas does not store your card or e-wallet details.